I can't log in to Faaaster

First check which access is involved: your Faaaster account or your site's WordPress admin. The two are separate and aren't troubleshot the same way.

I can't access my Faaaster account

• Forgot your password — the Forgotten password ? link on the login page sends a password reset email.
• Account created with GitHub — you don't have a Faaaster password: use Login with GitHub.
• I'm logged in but I can't see my projects — your email address probably isn't verified. Faaaster then shows the Verify your email address screen; click the link you received by email, or use Resend validation link.

I can't access WordPress

The WP Dashboard button, in the site's header, opens the WordPress admin without a password: your Faaaster session is enough. It's the simplest way to regain control of a WordPress site whose credentials you've lost.

If the button doesn't work

The site may be paused or starting up. The status, in the header, will tell you. Action buttons are disabled until the environment is ready — wait a few minutes, or fix the cause of the pause.

Your role on the site may not allow it. With the Viewer role, the button stays grayed out: this role lets you view the site, not access its credentials. Ask the owner or an admin of the organization to give you a broader role.

WordPress itself may be broken — a faulty plugin, a failed update. In that case, regaining control goes through WP-CLI, over SSH.

Regain control from the command line

Connect via SSH, go to www.

Deactivate the plugin that's blocking the admin:

wp plugin list --status=active
wp plugin deactivate plugin-name

If you don't know which one, deactivate them all, regain control, then reactivate them one by one:

wp plugin deactivate --all

Reset an administrator password:

wp user list --role=administrator
wp user update USER_ID --user_pass='AStrongPassword'

Create an emergency administrator, if no account works anymore:

wp user create backup-admin [email protected] --role=administrator --user_pass='AStrongPassword'

Delete this emergency account once things are back to normal. A forgotten administrator is a door left open.

If nothing works

Restore a backup from before the problem from the Backups tab. Backups are created automatically every day, and the AI assistant takes one before every update it performs: so a backup from before the faulty update usually already exists.

👉 How do I use WP-CLI? · How do I back up and restore a site? · What do a site's statuses mean?

Updated on: 10/03/2026