My Faaaster site is down — what should I do?
Open the site from your Projects and look at the status shown in the header at the top: it almost always tells you the cause. A site that is paused, starting up or in error isn't handled the same way.
1. Check the site's status
Status | What it means | What to do |
|---|---|---|
Starting up… | The infrastructure is getting ready. | Wait a few minutes. |
Paused | The server is stopped — on the Dev plan, after 5 days without activity. | Restart the site with the Restart button on its screen. |
Online but site not working | The server is responding; the problem is in WordPress. | See below. |
down | The server is running, but our monitoring can't reach the site. | See below. |
Error | The site isn't responding correctly. | Check the logs. |
2. The site is "Online" but doesn't display
- Open the Logs tab and filter on Errors.
- Check the PHP errors counter in the Overview.
- If the problem follows a plugin update, restore a backup from the Backups tab.
3. The site is in private mode
If the Private toggle in the header is on, the site isn't publicly accessible: that's intentional, and the Preview and collaboration link is the way in to share.
4. Restart
The header's Actions menu lets you restart the processes (Restart PHP / Nginx) or the server (Restart server). It's the move to try when nothing else explains the outage.
5. Find the cause in the log
When Faaaster stops a site on its own, the reason appears in the site's Events tab: in the details of the Site stopped event, or in the alert that preceded it:
What the log shows | What to do |
|---|---|
Unpaid invoice, then Site paused | Pay the invoice from Account → Billing. The site then starts again. |
Subscription cancelled | Subscribe again from the site's Subscription tab. |
Trial ended | Subscribe to a paid plan. |
Branch archived | Opening the environment in Faaaster postpones its archiving. If it's already archived, reactivate it from the Trash tab in Environments. |
Payment method missing | Save a card in Account settings. |
Start there. A "down" site is far more often a site paused for an administrative reason than a technical outage — and the log tells you so in one line.
👉 What do a site's statuses mean? · How do I view the event log?
Updated on: 10/03/2026
Thank you!