How do I create an email forward on a Faaaster domain?
An email forward passes the messages received at an address on your domain on to an existing mailbox, without creating a mailbox at Faaaster. It is set up in your domain's Email forwarding tab.
Not to be confused with Faaaster's Emails service, which provides real mailboxes. A forward only passes messages on to an existing address — you can't reply from the forwarding address.
Creating a forward
- Open the domain from the Domains section of the left menu.
- Go to the Email forwarding tab.
- Click New forward.
- Fill in the Email address on your domain (the part before the
@) and the Target email. - Click Validate.
The forward briefly shows "Mailbox being created" while it is being processed, then appears in the Mailbox / Target table.
The prerequisite: MX records
⚠️ Your MX records must point to Gandi. Otherwise, the interface warns you: "The MX records for this domain do not point to Gandi. The mail forwards below will not work until MX records are properly configured."
This is the #1 cause of a forward that forwards nothing; as long as your MX records point elsewhere, the New forward button is grayed out anyway. If your emails are with Google Workspace, Microsoft 365 or another provider, your MX records point to them: create the forward with that provider, not here.
If you have a Faaaster Email subscription
Forwards then go through the Email service. The interface shows this with a banner: "A Faaaster email service is active on this domain. Mail forwards are managed directly from the email service", with a Manage emails button that takes you there.
The New forward button is then grayed out: go through the Email service so that your aliases and mailboxes stay consistent.
Forward or mailbox?
Forward | Mailbox | |
|---|---|---|
Receive messages | ✅ | ✅ |
Reply from the address | ❌ | ✅ |
Dedicated storage | ❌ | ✅ |
Cost | Included with the domain | Email subscription |
A forward is enough for a
contact@that lands in your personal mailbox. As soon as you need to reply from that address — which is the case for any professional activity — you need a real mailbox.
👉 How do I subscribe to an Email plan? · How do I manage a domain's DNS?
Updated on: 10/03/2026
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