My Faaaster site is down — what should I do?
Open the site from your Projects and look at the status shown in the header at the top: it almost always tells you the cause. A site that is paused, starting up or in error isn't handled the same way.
1. Check the site's status
Status | What it means | What to do |
|---|---|---|
Starting up… | The infrastructure is getting ready. | Wait a few minutes. |
Paused | The server is stopped — on the Dev plan, after 5 days without activity. | Restart the site with the Restart button on its screen. |
Online but site not working | The server is responding; the problem is in WordPress. | See below. |
down | The server is running, but our monitoring can't reach the site. | See below. |
Error | The site isn't responding correctly. | Check the logs. |
2. The site is "Online" but doesn't display
- Open the Logs tab and filter on Errors.
- Check the PHP errors counter in the Overview.
- If the problem follows a plugin update, restore a backup from the Backups tab.
3. The site is in private mode
If the Private toggle in the header is on, the site isn't publicly accessible: that's intentional, and the Preview and collaboration link is the way in to share.
4. Restart
The header's Actions menu lets you restart the processes (Restart PHP / Nginx) or the server (Restart server). It's the move to try when nothing else explains the outage.
Faaaster can attempt to restart PHP after a persistent overload. The Automatic restart after PHP overload event in Events tells you whether the site response was verified or recovery remains unconfirmed. High load alone does not trigger this intervention. If your site remains unavailable, contact support; the underlying WordPress issue may still need fixing.
5. Find the cause in the log
When Faaaster stops a site on its own, the reason appears in the site's Events tab: in the details of the Site stopped event, or in the alert that preceded it:
What the log shows | What to do |
|---|---|
Unpaid invoice, then Site paused | Pay the invoice from Account → Billing. The site then starts again. |
Subscription cancelled | Subscribe again from the site's Subscription tab. |
Trial ended | Subscribe to a paid plan. |
Branch archived | Opening the environment in Faaaster postpones its archiving. If it's already archived, reactivate it from the Trash tab in Environments. |
Payment method missing | Save a card in Account settings. |
Start there. A "down" site is far more often a site paused for an administrative reason than a technical outage — and the log tells you so in one line.
👉 What do a site's statuses mean? · How do I view the event log?
Updated on: 11/12/2026
Thank you!